Go to businessphones.vtech.com to register your product for enhanced warranty support and latest VTech product news.UP4164-Line Offi ce PhonesMain Cons
4Getting startedConsole screen iconsTelephone lines -On when this console is selected under the corresponding line group setting. Ringer off - On ste
5Getting startedAlert tones and lightsMESSAGE WAITINGFlashes when there are new private or central messages.•LINE 1/LINE 2/LINE 3/LINE 4On when the te
6Plug the end of the coiled handset cord into the jack on the left side of the telephone. 1.Lift the kickstand as the arrows indicate below to releas
7Getting startedConsole installationConnect the telephone lines, Ethernet cable (if necessary) and power adapter.See the illustration on the next page
8Getting startedConsole installation Option 1: Connect to four single-line wall jacksNOTES:Use only the power adapter supplied with this product. To
9Getting startedConsole installation Option 2: Connect to two 2-line wall jacksUse onlySupplied AdapterL4 L3/4 L2 L1/25.1RouterLine 3/4 Line 1/2Plug
10Getting startedConsole installation (system telephone)After the console is powered up, it takes at least one minute to start up the system and the s
11Getting startedConsole installation (stand-alone telephone)This UP416 console can be used as a stand-alone telephone without connecting it to UP406
12Lift the kickstand as indicated by the arrows below to release it from the grooves. 3. To mount the console on the wallUnplug the power adapter fro
13Snap the kickstand into the outermost groove until it locks into place. 4.Getting startedWall mount installation
Congratulationson your purchase of this VTech product. Before using this VTech product, please read the Important safety information. This abridged us
14Install the wall mount bracket to the console as shown below. Insert the upper tabs of the mounting bracket into the upper slots at the back of the
7. Align the upper wall mounting hole on the back of the console with the upper tab of the standard wall plate. Make sure the lower wall mounting hole
Wall mount to tabletop installationTo change the console from the wall mount position to tabletop position, follow the steps below.1. If the telephone
17 Prime lineUse this feature, also known as automatic line selection, to choose which line is automatically selected each time you make an outside c
18 Ringer volumeUse this feature to set the ringer volume to one of six levels or turn the ringer off. When the ringer is off, the icon appears on t
19Telephone settingsTelephone setup Set date/timeThe answering system displays the date and time of the message while playing messages. Before usin
20Telephone settingsTelephone setup Call privacyThe call privacy is set to Off by default. The console allows other extensions to join a call in progr
21The telephone comes programmed to select the line automatically for calls when you do not press a line key. To override the automatic line selection
22 Call privacyDuring a call, you can temporarily change the call privacy setting to allow or disallow other extensions to join the call. The ori
23The last 10 telephone numbers dialed (up to 30 digits) are stored in the console. To view the 10 most recently dialed numbersPress AUTO REDIAL to en
iThis symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precau
24Telephone operation Conference callThe system can support 5-way conference with a maximum of one outside call and four system extensions (including
25Telephone operationConference callTo drop an outside line:Press the corresponding line key (LINE 1-LINE 4).-OR-If there are two outside calls, press
26You can use the intercom feature for conversations between the console and a system deskset, or between two system desksets. The console and each d
27This telephone has 32 one- and two-touch memory locations ( speed dial locations) where you can store the phone numbers or system extension numbers
28Telephone operationOne touch Assign a one-touch entry (continued)You can store the flash signal required by some special services as part of a diali
29 Create a new directory entryUse the following steps to store a name and number in the directory. When the console is idle, press DIRECTORY. The con
DirectoryCreate directory entries30Create a new directory entry (continued)You can include a pause while storing a dialing sequence that requires one
31 Search by nameThe names appear in alphabetical order. Follow the steps below to search for directory entries on the console. Press DIRECTORY on t
32 Review the caller ID informationWhen the console is idle, press CALL HISTORY. The console displays XX New calls (the number of missed call) and
33Caller IDCaller ID operationSave a caller ID entry to the directory (continued)Store a signal for switching to temporary tone signaling. If you have
iiEspecially about cordless telephonesElectrical power: The telephone base must be connected to a working electrical outlet. The electrical outlet sho
34You can set up the auto attendant to answer outside calls, provide callers with a company directory, direct calls to a specified extension, and enab
35Answering systemAuto attendant setup Night modeYou can turn the night mode on or off. When it is off, only General OGM is available in the announcem
36Answering systemAuto attendant setup Set the start and end time of auto attendant announcementWhen the night mode is turned on, you can set the star
37Answering systemPrivate mailbox setupThis console has a private mailbox that can answer calls and record messages when it is turned on. Private mai
38 Auto attendant (AA) flow chartAnswering systemAuto attendant operationAA records central messageIncoming callAA answers and plays outgoing announce
39 Message playbackFrom the console, you can play the messages in both the central and private mailboxes. You can choose to play the new messages
40Answering systemRemote accessUse this feature to reach your answering system remotely by calling any telephone line connected this console from any
41Answering systemRemote access7Press to play current private mailbox announcement.Press 9 to record and wait for the beep before speaking.Press # to
42If you have difficulty with your telephone, please try the suggestions below. For customer service, visit our website at businessphones.vtech.com or
43There is no dial tone.First try all the suggestions above.Make sure you plug the handset cord securely and firmly into the jack on the telephone ba
iiiParts checklistYour telephone package contains the following items. Save your sales receipt and original packaging in the event warranty service is
44Taking care of your telephoneYour telephone base contains sophisticated electronic parts, so you must treat it with care.Avoid rough treatment. Plac
45This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments
46This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limit
471. What does this limited warranty cover?The manufacturer of this VTech product warrants to the holder of a valid proof of purchase (“CONSUMER” or “
485. How do you get warranty service?To obtain warranty service, visit businessphones.vtech.com or call 1 (800) 595-9511. In Canada, please dial 1 (80
49Appendix Technical specifi cationsRF frequency band 1921.536MHz - 1928.448MHzChannels 5Operating temperature 32°F - 122°F0°C - 50°CTelephone base vol
VTech Communications, Inc.A member of THE VTECH GROUP OF COMPANIES.VTech is a registered trademark of VTech Holdings Limited.Specifi cations are subjec
ivTable of contentsGetting startedConsole overview ... 1Console screen icons ... 4Alert
1MENU/SELECTPress to enter the menu.While in the menu, press to select an item or save an entry or setting. •• Navigation keysWhile in menus, press
2AUTO REDIALPress to view the last 10 numbers dialed. • One-touch keysPress to dial the desired one-touch number. Directory cardTo write names on the
3Main menuThe > symbol highlights a menu item.Main menuRingersSet Date/TimeOne TouchPhone SettingsSystem SetupRegistrationCustomer SupportUsing men
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